Marketing Insights from A to Z: 80 Concepts Every Manager Needs to Know by Philip Kotler

Marketing Insights from A to Z: 80 Concepts Every Manager Needs to Know by Philip Kotler

Author:Philip Kotler [Kotler, Philip]
Language: eng
Format: mobi, pdf
Publisher: Wiley
Published: 2007-05-10T14:00:00+00:00


And the best leaders don’t spend too much time poring over numbers. They get out and meet the troops. And they devote a lot of time to major customers. Jack Welch of GE spent 100 days a year talking with major customers. So did Lou Gerstner of IBM.

At the same time, the job of a leader is daunting. It isn’t all about playing golf with other business leaders. One CEO said, “I am only comfortable when I am uncomfortable.” When Dick Ferris, former CEO of United Air Lines, was asked how he sleeps in tumultuous times, he said, “Just like a baby—I wake up every two hours and cry.”



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